We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are not responsible for any carrier – all shipments whether lost or damaged is the sole responsibility of the carrier and all claims should be made with the carrier in question. If you want insurance you must specify the amount and if it is to be insured.
Luxe Design Store does not accept unauthorized returns or freight collect. Only defective products may be returned. Luxe Design Store is not responsible for products damaged during shipping unless through UPS or FedEx and on our accounts. Should customer arrange for own or 3rd party shipping, all claims must be made directly with the carrier. Claims for defective products must be reported to Luxe Design Store, Corporate Offices within five (5) business days of receiving goods. Call : (518) 620-7630. All returns must be authorized by notifying Luxe Design Store Offices and obtaining a Return Authorization number from our Customer Service Department. No credit will be applied to a customer’s account without an RA.
Policy for Display Stands and Hardware
Several manufacturers have imposed no return restrictions on us, which require us to adhere to the following return policy. All products are covered by the manufacturer’s warranty against defects. Due to certain manufacturer’s policies, you may be required to contact those manufacturers directly to replace, repair or return your products. Please talk to the sales advisor about specific programs before you buy. No returns will be accepted without a Return Authorization (RA) number. With Luxe Design Store and the manufacturer’s approval, an RA number may be requested up to 14 days after purchase. All products must be received within 10 days of RA issue with the RA enclosed. All sales on stands, displays, hardware and graphics are final. If you request a return on a stands, displays or hardware, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale. All returns must be approved by Luxe Design Store.
Policy for Our Graphics
Our posters and banners are guaranteed against fading for one year. The Trade Show Graphics are guaranteed against damage for normal indoor tradeshow usage but not for outdoor use or water damage. Color is guaranteed to meet your expectations as long as you agree to receive a Pre-Production proof prior to production. Otherwise, software color conversion tables apply, and may not give expected color results. Ask your sales representative about Pre-Production Proof’s and their costs. All sales on stands and graphics are final. If you request a return on a stand, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale. All returns must be approved by Luxe Design Store.
Payment, Pricing & Promotions
All orders are to be prepaid prior to production. If your project is inactive for 30 days and Luxe Design Store does not receive graphic files in 60 days order is canceled, No refunds, No exceptions. If there is a balance due it must be paid within 10 days after the cancellation has been issued. No refunds will be made. Please see Cancellation Terms below. If making payments by check, it must be received by us by your payment deadline. We cannot be held responsible for any delivery delays caused by the USPS or any other shipper. You must provide us with a day time telephone number and a VALID email address at the time order is placed.
You may cancel your project at any time, however, we do not issue refunds on any payments made prior to the official cancellation date. There will be no exceptions.
Opening order: $50.00; Additional $25.00 upcharge for any order Less Than Minimum. $20.00 Packaging & Handling Fee on every order unless the $25.00 LTM upcharge applies. ALL SALES ARE FINAL.Order minimums and prices are subject to change without notice.
Luxe Design Store Terms
All orders are to be prepaid prior to production. non-refundable deposit at time of order to start production plus freight due on-or-prior to Ship Date to release the goods. Acceptable forms of payment are company or banker’s check or by bank wire transfer or Credit Card. For bank wire transfer, please contact our Customer Service Department, so we can provide our bank account information. A $50.00 change order fee will be added if changes are made on order prior to shipping.
Customer agrees to pay Luxe Design Store an interest rate amount equal to 2% per month, or the maximum provided by law (whichever is less) for invoice amounts that are past due. Should customer default in any such payment(s), youHuge shall have the right, without notice to customer, to declare all invoice amounts due and payable. In the event that Luxe Design Store should commence any legal action(s) or otherwise seek to collect payment from customer, the customer agrees to pay reasonable attorney(s) and/or collection agency fees, prior to, and subsequent to judgment entered by a court of law, and other expenses incurred by YouHuge, whether or not a suit is filed. Customer expressly waives the right to a jury trial. Venue for all disputes shall be held in the Superior Court of the County of Montgomery County, New York and/or Municipal Court County of Montgomery County, New York.
If you have any questions or concerns, please contact our Customer Service Department immediately. If you have questions about anything or want to verify deadlines before ordering. Call us at 1-518-620-7630 or send us an email.